We ensure consistent and timely delivery of high-quality cartonboard products to our customers.
Reliable Supply Chain
Features
We are the first in a complex supply chain to the end consumer. We understand that our responsibility extends beyond simply providing packaging solutions and encompasses ensuring timely delivery of products ranging from food to vital medicines.
This is achieved through effective communication and collaboration with our customers as well as our suppliers, efficient logistics management and our MultiMill concept.
Dedicated customer service
Our team is dedicated to ensuring that our clients receive the highest level of support and assistance throughout the entire process, from initial enquiry to final delivery. We understand that each client has unique needs and requirements, and we work closely with them to provide tailored solutions that meet their specific demands. Our commitment to customer satisfaction is reflected in our quick response times, transparent communication, and willingness to go above and beyond to exceed expectations. We believe that building strong relationships with our clients is key to our success, and we strive to foster long-term partnerships based on trust, reliability and exceptional service.
Multi-Channel approach
The customer service at MM Board & Paper is being complemented by a digital component to enhance the customer experience. This integration of technology allows for faster and more efficient communication, as well as access to a wider range of resources: With ‘MM digital’, MM Board & Paper continues to be the pioneer of digitalisation in the cartonboard industry, setting new standards in speed and communication through a unique range of seamless processes.
Customers can perform all business processes with MM Board & Paper online and securely in real time in a matter of seconds, around the clock, seven days a week. All steps – from product selection, production preview and ordering to call-off from stock – can be carried out online by the customer themself at any time.
Strategically favourable locations & MultiMill concept
Our cartonboard and paper mills are strategically favourably located in the centre of Europe. Our products are transported by rail, truck or ship. Wherever possible, we endeavour to shift transport from road to rail. The MultiMill concept enables us to differentiate ourselves significantly in terms of efficiency and flexibility: market-proven and valued cartonboard qualities are produced at several mills and offered in consistently high quality, ensuring the highest supply security.
A perfect example is our GD2-quality MCM®: our MultiMill concept is the backbone of MCM®’s commitment to reliability. With production at MM Frohnleiten (Austria), MM Gernsbach (Germany), MM Neuss (Germany) and MM Količevo (Slovenia), we guarantee reliable delivery, stable quality and short delivery times.
Meet the team
“The MM Customer Service Team in one sentence: A motivated team of long-standing and experienced employees with a strong customer focus.”
Robert Gass
Vice President Supply Chain & Sales Operations
“Our commitment is to serve our customers at the right time, in the right quantity and with the best quality.”
Tobias Bierbaumer
Central Supply Chain Manager
“Our endeavour is to connect our mills, products and customers worldwide in a cost-effective and sustainable way.”
Tudor Fratila
Central Logistic Manager
“Our customer service team undergoes a lengthy and rigorous onboarding & training.
We have long tenured and very experienced colleagues – this is invaluable when dealing with difficult situations. We also do our best to serve all markets with native speakers.”
Andrew Smith
Head of Customer Service
“The MM Supply Chain team puts your business first.
We provide tailored solutions and dedicated support, prioritising your success with customised strategies and proactive problem solving that drive efficiency and growth.”
Aneta Rodak-Strona
Head of Supply Chain & Sales Operations
“Customers today interact with their business partners in more ways than one and are using multiple channels to get support and assistance.
MM Board & Paper’s multi-channel customer support perfectly meets these needs. Customers can reach us not only via email, phone, live chat support option, social media or find information they need on our website, but they also have access to a customised platform: MM digital, which is available to them 24/7. Customers can choose channels they prefer, but human assistance is still crucial and leads to a better overall experience.”
Alicja Kucharska
Customer Service
News
Find out about the latest news in the cartonboard industry and MM Board & Paper.